Q How can I send my photo to Photos2Stitch?
A Photos can be uploaded via our online order forms, attached to emails or sent to us by post.
Q How long will my preview take?
A Previews are usually emailed to you within 1 - 2 days.
Q Once I have approved my preview how long before I receive my cross stitch kit?
A Kits are usually posted within a few days of receiving your payment. If you need the kit quickly or by a certain date please call us. We can usually oblige unless we are exceptionally busy (at Christmas for example!).
Q If I am not happy with the preview do I still have to pay?
A No, we only ask for payment once you are 100% happy with the preview and agree to go ahead.
Q Why are there so many thread colours in my cross stitch kit?
A We use around 50 colours to give a good representation of your original photo. Please refer to our online guide for more details.
Q What are my delivery options?
STANDARD DELIVERY - Preparation of your Photos2Stitch order will take 1-3 days after which it will be shipped by First Class Royal Mail
EXPRESS DELIVERY - We will prioritise preparation of your order and ship by DPD courier with tracking information and a 1-hour delivery slot
CHART ONLY BY EMAIL - No charge
STANDARD DELIVERY - Preparation of your Photos2Stitch order will take 1-3 days after which it will be shipped by Royal Mail International Standard
TRACKED DELIVERY - We will prioritise preparation of your order and ship by DPD courier with tracking information and a 1-hour delivery slot
Q I’m not sure what thread count to chose.
A Please see our online guide to colour and detail.
Q There are parts of the photo I do not want in the final design. Can these be removed?
A Yes, almost always. Backgrounds, blemishes, aerials on roofs, red eye and other unwanted items can usually be removed or changed to something copied from other parts of the photo
Q Will I have to sort the threads into different colours when my kit arrives?
A Threads come pre-sorted on organiser cards easily identified by a colour code corresponding to the printed chart.