Q How can I send my photo to Photos2Stitch?
A Photos can be uploaded via our online order forms, attached to emails or sent to us by post.
Q How long will my preview take?
A Previews are usually emailed to you within 1 - 2 days.
Q Once I have approved my preview how long before I receive my cross stitch kit?
A Kits are usually posted within a few days of receiving your payment. If you need the kit quickly or by a certain date please call us. We can usually oblige unless we are exceptionally busy (at Christmas for example!).
Q If I am not happy with the preview do I still have to pay?
A No, we only ask for payment once you are 100% happy with the preview and agree to go ahead.
Q Why are there so many thread colours in my cross stitch kit?
A We use around 50 colours to give a good representation of your original photo. Please refer to our online guide for more details.
Q How will my cross stitch kit be sent to me?
A The price of our kits and charts includes delivery within the UK by Royal Mail First Class. Delivery outside the UK is by Royal Mail International Standard (5-7 days) - add £6.00 to our published prices.
Q I’m not sure what thread count to chose.
A Please see our online guide to colour and detail.
Q There are parts of the photo I do not want in the final design. Can these be removed?
A Yes, almost always. Backgrounds, blemishes, aerials on roofs, red eye and other unwanted items can usually be removed or changed to something copied from other parts of the photo
Q Will I have to sort the threads into different colours when my kit arrives?
A Threads come pre-sorted on organiser cards easily identified by a colour code corresponding to the printed chart.