Q How can I send my photo to Photos2Stitch?

A Photos can be uploaded via our online order forms, attached to emails or sent to us by post.

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Q How long will my preview take?

A Previews are usually emailed to you within 1 - 2 days.

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Q Once I have approved my preview how long before I receive my cross stitch kit?

A Kits are usually posted within a few days of receiving your payment. 

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Q If I am not happy with the preview do I still have to pay?

A No, we only ask for payment once you are 100% happy with the preview and agree to go ahead.

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Q Why are there so many thread colours in my cross stitch kit?

A We use around 50-80 colours to give a good representation of your original photo. Please refer to our online guide for more details.

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Q What are my delivery options?

A UK STANDARD DELIVERY FREE POSTAGE - Orders will usually arrive 2-4 days after payment

EXPRESS DELIVERY - We will prioritise preparation of your order and ship by DPD courier with tracking information and a 1-hour delivery slot

CHART ONLY BY EMAIL - No charge

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INTERNATIONAL

STANDARD DELIVERY - Preparation of your Photos2Stitch order will take 1-3 days after which it will be shipped by Royal Mail International Standard

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Q I’m not sure what thread count to chose.

A Please see our online guide to colour and detail.

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Q There are parts of the photo I do not want in the final design. Can these be removed?

A Yes, almost always. Backgrounds, blemishes, aerials on roofs, red eye and other unwanted items can usually be removed or changed to something copied from other parts of the photo

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Q Will I have to sort the threads into different colours when my kit arrives?

A Threads come pre-sorted on organiser cards easily identified by a colour code corresponding to the printed chart.

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Q Do you ship internationally?

A Yes, we do. 

 

Shipping to the USA

We regret that we are currently unable to offer shipping to the USA.
 

Due to the complexities surrounding international shipping, customs clearance and import duties, we have made the decision to temporarily discontinue deliveries to the USA.
 

We apologise for any inconvenience and appreciate your understanding.