Contact Us | Photos2Stitch

What type of information do we collect?

We receive, collect and store any information you enter on our website or provide us in any other way. We do not collect or store credit or debit card details which are handled through the PayPal payment gateway.

How do we collect information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

Why do we collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:

To provide and operate the services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.

How do we store, use, share and disclose our site visitors' personal information?

Our company website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How do we communicate with our site visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

How do we use cookies and other tracking tools?

This site uses cookies. Cookies are text files containing small amounts of information, which your computer or mobile device downloads when you visit a website. When you return to websites – or visit websites that use the same cookies – they recognise these cookies and therefore your browsing device. The types of cookies used on this website include – strictly necessary and performance.

Strictly necessary

The data collected in this category are essential to provide our services to you. The data are necessary for the website to operate, to verify your identity and to maintain your security and privacy while using the website. It enables you to move around the website and use its features, such as accessing secure areas. This category is always on, as without this data, the services you’ve asked for can’t be provided.

Performance

In most cases, the data collected in this category are anonymous and are used to inform us how the website is used, for example which areas you use most often and if you receive any error messages. With these data we can then improve how our website works and be sure that the products and services we offer are right for you and other people.

This data are not used to target you with online advertising. Without these data, we can't assess how our website is performing and make relevant improvements that could better your experience.

How can our site visitors withdraw their consent?

If you don’t want us to process your data anymore, please contact us at photos2stitch@gmail.com or send us mail to: Photos2Stitch, 10 Thorndon Gardens, Epsom KT19 0QW.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Questions and your contact information

If you would like to access, correct, amend or delete any personal information we have about you, you are invited to contact us at photos2stitch@gmail.com or send us mail to: Photos2Stitch, 10 Thorndon Gardens, Epsom KT19 0QW.